RENTAL POLICIES & PROCEDURES
MAKING A RESERVATION -
DAY OF RESERVATION -
UPON ARRIVAL, TO CHECK-IN:
PARK IN THE FRONT LOT. PARKING PERMITS WILL BE ISSUED AT CHECK IN.
TWO PERMITS ARE ALLOWED FOR PONTOONS & SKI BOATS, THREE PERMITS ARE ALLOWED FOR TRITOONS.
LESSEE WILL CHECK IN WITH THE OFFICE (WITH LICENSE & CREDIT CARD), TO FINALIZE PAPERWORK AND TO REVIEW A COURTESY MAP.
BOATS WILL ONLY BE LAUNCHED FOR THE LESSEE, AFTER THEY PAID THE SECURITY DEPOSIT AND SIGNED THE AGREEMENT, IN PERSON.
AT THIS TIME, IT IS SUGGESTED THAT YOUR GROUP GATHER THEIR BELONGINGS BY THE RENTAL WAITING AREA, TO BE READY TO BOARD.
AS YOUR GROUP IS BOARDING, THE LESSEE AND BOAT DRIVER WILL BE GIVEN OPERATIONAL AND SAFETY INSTRUCTIONS.
FOR A SIMPLE DEPARTURE, OUR CREW WILL DRIVE YOUR GROUP TO THE EDGE OF OUR MARINA WHERE YOUR DRIVER CAN TAKE OVER.
UPON RETURN, TO CHECK-OUT:
IT IS REQUESTED THAT YOUR GROUP HAVE THEIR BELONGINGS PACKED UP AND READY TO EXIT THE BOAT UPON RETURN TO OUR DOCKS.
TO AVOID DAMAGE, OUR CREW WILL BE READY CATCH THE BOAT AND DRIVE FROM THE EDGE OF OUR MARINA TO THE RENTAL DOCK.
WHILE YOUR GROUP IS DE-BOARDING, OUR CREW WILL DOUBLE CHECK STORAGE AREAS AND HELP REMOVE YOUR BELONGINGS FROM THE BOAT.
LESSEE WILL CHECK OUT WITH THE OFFICE TO PAY FOR FUEL, ANY ADDITIONAL FEES, AND TO RECEIVE SECURITY DEPOSIT REFUND RESULTS.
SECURITY DEPOSITS WILL BE REFUNDED, IF NO DAMAGE WAS INCURRED DURING YOUR RENTAL.
COSTS FOR DAMAGES INCURRED OR MISSING ITEMS WILL BE DEDUCTED FROM YOUR SECURITY DEPOSIT. IF THE COSTS EXCEED THE $500, YOUR SECURITY DEPOSIT WILL BE HELD UNTIL A QUOTE IS ACQUIRED. THE LESSEE WILL THEN RECEIVE A CALL WITH THE TOTAL AMOUNT OWED FOR DAMAGE AND LESSEE WILL BE REQUIRED TO AUTHORIZE IMMEDIATE CREDIT CARD PAYMENT.
PLEASE WAIT 10-15 MINUTES BEFORE CHECKING OUT WITH THE OFFICE WHILE THE BOAT IS REFUELED AND INSPECTED FOR DAMAGE.
ADDITIONAL FEES -
DAMAGE SECURITY DEPOSIT OF $500.00 IS REQUIRED TO BE PAID ON THE LESSEE'S CREDIT CARD BEFORE A RENTAL BOAT IS LAUNCHED. WHEN THE BOAT IS RETURNED WITHOUT DAMAGE, THE DAMAGE SECURITY DEPOSIT WILL BE REFUNDED. FOR MULTI-DAY RENTALS, WE WILL DEDUCT ANY FINAL EXPENSES OWED FROM THIS DEPOSIT BEFORE ISSUING A REFUND. FOR DAILY RENTALS, WE MAY DEDUCT ANY FINAL EXPENSES OWED FROM THIS DEPOSIT BEFORE ISSUING A REFUND.
FOR YOUR PROTECTION AND OURS, OUR CREW TAKES DAILY INTERIOR AND EXTERIOR PICTURES OF THE RENTAL BOATS.
FUEL IS AN ADDITIONAL EXPENSE THAT IS TOPPED OFF UPON RETURN AND CHARGED WHEN THE LESSEE CHECKS OUT WITH THE OFFICE.
ALL BOATS START THEIR RENTAL PERIOD WITH A FULL TANK OF FUEL.
CANCELLATION FEE OF $25.00 WILL BE CHARGED FOR ANY CANCELLATIONS (EXCLUDING CANCELLATIONS MADE BY MANAGEMENT).
NO REFUNDS WILL BE ISSUED FOR ANY CANCELLATIONS RECEIVED LESS THAN FOUR FULL DAYS PRIOR TO RESERVATION OR FOR NO SHOWS.
DOGS ARE WELCOME ABOARD, FOR A $25.00 FEE.
IF NEEDED, PLEASE USE A MUZZLE OR LEAD.
TUBES, SKI'S, WAKE BOARDS, OR KNEE BOARDS CAN BE ADDED TO YOUR RENTAL (AT THE TIME OF RESERVATION OR ON THE DAY OF YOUR RENTAL) FOR $30.00 PER ITEM, PER DAY. THIS ADDITIONAL EXPENSE WILL BE CHARGED AT THE END OF YOUR RENTAL PERIOD.
COAST GUARD APPROVED LIFE VESTS WILL BE PROVIDED FOR THE SIZES OF THOSE PARTICIPATING IN THE SPORT.
OVER CAPACITY FEES WILL BE CHARGED ($50 PER PERSON), IF YOU ARE FOUND TO HAVE MORE PEOPLE ON THE BOAT THAN WHAT WE ALLOW.
CHILDREN AND BABIES COUNT!
THE LOCAL SHERIFF'S INSPECT OUR BOATS AND KNOW WHAT THE HEAD COUNT SHOULD BE FOR EVERY BOAT.
OUR CREW WILL NOT ALLOW RENTAL BOATS TO LEAVE OUR MARINA IF RENTAL GROUPS ARE OVER CAPACITY.
LATE FEES FOR BOATS RETURNED AFTER THEIR SCHEDULED TIME WILL BE CHARGED $100.00 PER HOUR FOR EVERY HOUR THE BOAT IS LATE.
MULTIPLE CREW MEMBERS HAVE TO STAY LATE WHEN ONE BOAT IS PAST THEIR SCHEDULED TIME.
CLEANING FEES WILL BE CHARGED (UP TO $200.00) IF THE RENTAL BOAT IS RETURNED IN A DISARRAY
(EX: BODILY FLUIDS, EXCESSIVE SAND, SOGGY FOOD, ETC.)
OUR CREW CLEANS AND SANITIZES EVERY BOAT AFTER IT IS RETURNED FROM A RENTAL
RESCUE FEES (STARTING AT $50.00) WILL BE CHARGED IF OUR CREW IS REQUESTED TO COME HELP WITH USER ERROR ISSUES.
(EX: BOAT WONT START DUE TO DEAD BATTERY, STUCK ON THE SANDBAR, RAN OUT OF FUEL, ETC.)
ADDITIONAL INFORMATION -
NO BARBECUE GRILLS OR KEGS ARE ALLOWED ON RENTAL BOATS.
OUR RENTAL BOATS ARE NOT TO BE TIED TO A DOCK OVERNIGHT.
OUR RENTAL BOATS ARE NOT TO BE TIED TO ANOTHER BOAT ON THE LAKE.
NO REFUNDS WILL BE ISSUED FOR EARLY RETURNS.
WE DO NOT OFFER INSURANCE. PLEASE CHECK WITH YOUR PERSONAL INSURANCE COMPANIES TO SEE IF THEY OFFER COVERAGE.
TORCH RIVER MARINE IS NOT RESPONSIBLE FOR ITEMS LEFT ON RENTAL BOATS OR AT THE MARINA.
BAD WEATHER CANCELLATIONS -
BAD WEATHER CANCELLATIONS WILL BE DETERMINED ON THE DAY OF YOUR RENTAL, ONLY BY MANAGEMENT, BASED ON THE CURRENT WEATHER CONDITIONS AND RADAR.
TYPICALLY, COLD, OVERCAST, OR SCATTERED RAIN WILL BE CONSIDERED A BOATABLE DAY. WE RECOMMEND BRINGING ADDITIONAL CLOTHES, TOWELS, OR BLANKETS.
POURING RAIN, LIGHTNING, AND CHOPPY/ROUGH CONDITIONS WILL MOST LIKELY BE CONSIDERED AN UN-BOATABLE DAY. FOR UN-BOATABLE DAYS, WE WILL OFFER (1) TO RESCHEDULE THE RENTAL, (2) TO PRORATE THE TIME TO A FOUR HOUR RENTAL, (3) TO CANCEL THE DAY FOR A FULL REFUND.
RESERVATION CANCELLATIONS -
A $25.00 CANCELLATION FEE WILL BE CHARGED FOR ANY CANCELLATIONS RECEIVED FOUR FULL DAYS PRIOR TO RESERVATIONS.
RENTAL DEPOSITS WILL BE FORFEITED AND NO REFUND WILL BE GIVEN IF CANCELLATION REQUEST IS RECEIVED LESS THAN 4 FULL DAYS PRIOR TO RESERVATION, OR IF THERE IS A NO SHOW ON THE DAY OF THE RENTAL RESERVATION.
RESCHEDULING RESERVATIONS -
HALF DAY RENTALS -
WE DO NOT TAKE RESERVATIONS FOR HALF DAY RENTALS, AS FULL DAY RENTALS TAKE PRIORITY.
CALL ON THE DAY OF TO CHECK AVAILABILITY, IF A BOAT IS AVAILABLE, WE CAN RENT IT FOR 4 OR 6 HOURS.
TO AVOID DISAPPOINTMENT, WE RECOMMEND RESERVING FOR A FULL 8 HOUR DAY.
ALL BOATS WILL BE DUE BACK TO OUR DOCK BY THE CLOSE OF OUR BUSINESS DAY.
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